Service & Support
A leading provider of optoelectronic systems and precision manufacturing solutions in Hong Kong
Technical Consultation & Customized Solutions
Product selection support
Provide accurate selection suggestions for infrared detectors, module cores, photoelectric systems, and optical/mechanical processing products according to application scenarios (drone application scenarios, industrial inspection, security monitoring, intelligent driving, etc.).
Customized solutions
Based on customer needs, integrate supply chain resources, and provide customized services from technical parameters to system integration.
Technical documentation support
Provides product specifications, technical white papers, and application cases to help customers make quick decisions.
Efficient logistics network
With Hong Kong as the hub, it radiates to North America, Europe and Southeast Asia, providing fast customs clearance, local distribution and warehousing services.
Inventory management support
Provides real-time inventory query and dynamic replenishment suggestions to reduce customer supply chain risks.
Supply Chain & Logistics Services
Global supply chain management
Deeply integrate the resources of high-quality Asian manufacturers to ensure product quality and delivery efficiency, and support small-batch customization and large-scale procurement.
After-sales & Technical Service
Local technical support
Technical teams are set up in Hong Kong, North America, Europe and Southeast Asia to provide remote diagnosis, on-site debugging and troubleshooting services.
Product training and certification
Provide customers with infrared photoelectric product operation, maintenance and safety certification training to improve the efficiency of use.
Quality assurance system
With ISO 9001, CE, FCC and other international certifications, we provide product warranty and return/exchange services to protect customers’ rights and interests.
Regulatory consultation
Provide global infrared photoelectric product import and export regulations, tariff policies and market access consulting services.
Intellectual property protection
Assist clients to deal with patent, trademark and other intellectual property issues to reduce legal risks.
Compliance & Certification Support
International Certification Services
Assist clients in obtaining CE, FCC, RoHS and other international certifications to ensure trade compliance.
Market & Brand Support
Market Insight Report
Regularly publish infrared photoelectric industry trend reports to help customers grasp market dynamics.
Brand promotion support
Boost brand exposure through Google’s digital marketing tools, industry trade shows, and social media.
Customer success stories
Share global collaboration cases and showcase Thermal Flow’s achievements in industrial inspection, security monitoring, and related fields.
Strategic partner program
Build an ecosystem with domestic and foreign R & D institutions and industry associations, and share technology dividends and market resources.
Government project collaboration
Partnering with government initiatives such as the Hong Kong Trade Development Council’s T-box program to help clients expand into global markets.
Cooperation & Ecological Ccnstruction
ODM/OEM collaboration
Establish long-term partnerships with global security brands and industrial equipment manufacturers, providing procurement and technical integration services.
Get in Touch
- [email protected]
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- +852 55233143
